Air.Go Assistant
Mobile workstations for airport operations
Bring service wherever it is needed
Passenger flow changes by the minute
fixed counters don’t.
Every day, airport teams face operational challenges that static infrastructure can’t solve:
Gates under
pressure
Missing documents, rebookings, and late passengers slow down the turnaround.
Sudden
congestion
Passenger waves arrive unpredictably, and queues escalate quickly.
Self-service
breakdowns
A single kiosk or bag drop failure can disrupt the entire passenger flow.
PRM slowing
the main flow
Passengers needing special assistance require time and attention away from the primary queue.
Introducing
Air.Go Assistant
Air.Go Assistant is a battery-powered, motorized and height-adjustable mobile workstation designed for airport operations.
It enables staff to assist passengers directly where support is needed, improving passenger flow while increasing flexibility and efficiency.
Fully functioning as a mobile check-in or service counter, the unit can be equipped with monitor, CPU, scanner and other operational hardware. Its compact design and ergonomic setup ensure a comfortable and efficient working environment for staff.
Bring Airport Service To Where Passengers Need It
Air.Go Assistant is a mobile service desks that gives airport staff a complete and ergonomic workspace anywhere in the terminal. Each unit is designed for real passenger-facing tasks – from immigration checks and gate support to PRM assistance and temporary check-in areas.
Air.Go Assistant makes it possible to meet passengers in their natural flow, improve service speed and solve operational bottlenecks the moment they appear.
Explore the Air.Go Assistant Family
One concept, two configurations
Both designed for modern airport flexibility
Find your solution
Explore how the Air.Go solutions support a wide range of passenger processing operations.
Visa Check (immigration)
Strict document control and regulatory requirements increase waiting times. Air.Go Assistant provides an efficient workspace away from fixed counters.
Gate Check-in
Gate services are often required depending on passenger type. Air.Go Assistant can quickly be deployed where additional support is needed.
Service & PRM
Air.Go Assistant is ideal for assisting passengers requiring special attention and can be customized for specific operational needs.
Remote Check-in
Passengers with special needs can be directed away from the main flow, improving overall efficiency.
Cruiseship Bag drop & Check-in
During the cruise, guests can check in their luggage to avoid airport queues and enjoy a smoother arrival.
Self service check-in
Assist self-service bag drop areas by supporting passengers directly in the process.
Our Projects
Curious About Our Expertise?
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Proven in Real Operations
Stories from Our Partners
Camilla Vedel
Senior Operations Concepts Manager,
Copenhagen Airport
“In Copenhagen airport, our fleet of Air.Go assistant daily helps our ground handling staff by assisting the passengers in the check-in process. Meeting passengers that need help early in the check-in process – especially in the common use self-service bag drop areas – reduces queues and provides a better travel experience.”
Kim Bermann
Vice Director/COO,
Aalborg Airport
“Air.Go assistant is user-friendly, fully mobile and helps our employees meet the passengers in their natural flow. The feedback from both staff and passengers has been very positive, and we see a big need for Air.Go assistant – now and in the future.”
Start Your Journey with Air.Go Assistant
Let’s rethink how airports serve passengers.
Get in touch to explore how Air.Go Assistant can bring movement, efficiency and flexibility to your operation.